Our responsibility to woodfuel consumers
The Woodsure assurance scheme provides woodfuel customers with the confidence that the fuel they purchase will be of consistently high quality and suitable to fulfil the requirements for the smooth, reliable operation of their biomass appliance.
We are committed to ensuring that quality standards are rigorously and consistently enforced. Our approach is practical and robust, to ensure that our certified producers and suppliers are responsible and conscientious. In the event that high standards are not maintained we will act quickly to address the issue and ensure the supplier rectifies the situation.
Certified producers or suppliers that fail to maintain the high standards to which they have committed through Woodsure assessment and membership will be subject to a stringent review procedure before they can once more claim to be an approved fuel source.